Terms, privacy and safety

These terms apply to the NIME app for iPhone and Android, the NIME 4 Business panel and this website (together, «NIME»). NIME is a service of NIME GROUP LTD (Company No. 14719164, 33 Newman Street, London) («we»).

Who can use NIME

NIME is only for people aged 18 or over. By creating an account you confirm your age and that you have read these terms and the privacy policy. An account is personal: you are responsible for what happens with it and for keeping your phone and sign-in details safe.

What is free and what is paid

Using NIME, organising parties, joining them and using Affinity is free. You only pay for services you choose: your spot in a booking with a club or a professional, Premium and, for companies, visibility services. The price and any service fees are always shown before you pay. In-app payments go through Stripe; subscriptions sold in the stores also follow Apple's and Google's rules.

Bookings with clubs and professionals

When you book a court, a lesson or a spot in a party with a club or a professional, the service is provided by the club or the professional, not by NIME. The cancellation rule is the one chosen by the club and is shown before you pay; refunds are decided by the club under that rule. If the club cancels, you get everything back. NIME handles the booking and the payment.

Business accounts

Clubs, professionals and companies can open a NIME 4 Business account next to their personal account. A VAT number is required to sign up. NIME checks the details (VAT number, certified email or certificate) before the Business becomes visible and may suspend it if the rules are not followed. To get paid in the app, the Business must complete Stripe's verification.

User content and community rules

On NIME you and other users can create and share content: profiles, photos, names, descriptions, answers, parties and chat messages. You are responsible for what you post and for how you behave towards others.

NIME has a zero-tolerance policy towards objectionable content and abusive users. You may not create, post or send content, or behave in a way, that:

• harasses, threatens, stalks or intimidates anyone;
• incites hatred or discrimination based on race, ethnicity, origin, religion, disability, gender, gender identity, age or sexual orientation;
• is sexually explicit, pornographic or obscene;
• encourages violence, self-harm or illegal activities;
• involves, sexualises or endangers minors in any way;
• impersonates someone else, lies about identity or age, or uses a fake profile;
• is spam, a scam or misleading;
• infringes anyone's intellectual property, privacy or other rights.

Report and block. Every profile, party and Business in the app has «Report»; every profile also has «Block». People you block can no longer contact you, see your parties or send you friend requests; you can unblock them from Settings. Whoever is reported never knows who reported them. You can also write to us at contact@nimegroup.com.

Moderation. We review reports and act on objectionable content and abusive behaviour within 24 hours. If a report is upheld we remove the content and may suspend or close the responsible account. Serious violations, especially those involving minors, are reported to the authorities.

NIME's property

The NIME name, brand, app, code and content are ours. You may not copy or modify them, extract the app's code or create derivative versions without our written permission.

Third-party services

NIME uses services from other companies, with their own terms: Apple App Store, Google Play and Google (Sign in with Google, Firebase) and Stripe for payments.

Limits

We do our best to keep NIME working and its information correct, but some of it comes from clubs and users and we cannot guarantee it. NIME puts you in touch with other people: meeting them and doing activities with them is your choice, to be made with common sense. Some features need an internet connection, at your operator's rates. You may need to install updates to keep using the app.

Closing your account

You can delete your account at any time, from the app's Settings or from the «Delete account» page on this site. We may suspend or close an account that breaks these terms.

Changes

We may update these terms. We announce important changes in the app or by email; the date at the top shows the latest version.

Contact

For any question about these terms, write to contact@nimegroup.com.

This notice explains which data NIME uses, why, and what your rights are. The data controller is NIME GROUP LTD (Company No. 14719164, 33 Newman Street, London). For any question about your data, write to contact@nimegroup.com.

Which data we use

• Account: email, first and last name, date of birth, profile photo, and your Google sign-in details if you use it.
• Activity profile: the activities you choose and your answers to their questions (for example level, days, playing style).
• Affinity: your answers to questions about personality, values and passions, suggestions and connections. Some answers may concern personal beliefs: we use them only for Affinity.
• Location: if you allow it, your phone's location, to show you people, parties and clubs nearby and to work out distances. You can turn it off at any time in your phone's settings.
• Activity in the app: parties, invites, friendships, chat messages, saved searches, answers to «How did it go?», reports and blocks.
• Bookings and payments: what you book, when and how much you pay. Payments are handled by Stripe: NIME never sees or stores your full card number.
• Business: for NIME 4 Business accounts, company details (name, VAT number, certified email, address) and staff.
• Technical data: phone model and system, language, the token used to send you notifications, IP address and technical logs needed to run and protect the service.

Why we use it

• To run NIME: your account, parties, player search, compatibility scores, chat, bookings and payments.
• For Affinity, with your consent, which you can withdraw by no longer using it or deleting your answers.
• For the safety of the community: checks, reports, moderation and abuse prevention.
• To send you notifications and service messages, if you allow them.
• To comply with the law, for example on tax records of payments.

What others see

We show others only what is needed. For example, people who don't know you see your first name and the initial of your surname; your Affinity profile is seen only by people compatible with you; your answer to «Would you do something with them again?» never reaches the people it is about; being a member of a club is not visible outside that club.

Who we share it with

Only with the providers we need to run NIME, who process it on our behalf: Google Firebase (sign-in, chat, notifications, photo storage), Stripe (payments), Apple and Google (stores and sign-in) and our server hosting. We share booking details with the club or professional you book with. We may disclose data to authorities when the law requires it.

How long we keep it

As long as you have an account. When you delete it we erase your data, except what the law requires us to keep longer (for example tax records of payments).

Your rights

You can ask us to access, correct or delete your data, get a copy of it, restrict or object to its use, and withdraw any consent you gave. Write to contact@nimegroup.com. If you think we haven't respected your rights, you can contact the data protection authority in your country.

Minors

NIME is for adults only. If we find that an account belongs to someone under 18, we close it and delete their data. If you are a parent and think your child has an account, write to us.

Security

We protect data with appropriate technical and organisational measures. No system is perfect: if something happens that affects your data, we will tell you as the law requires.

Changes

If we change this notice we update the date at the top and, for important changes, tell you in the app or by email.

This website does not use profiling, advertising or analytics cookies. No cookie is needed to browse it.

If you write to us through the contact form, the message is sent via EmailJS only to deliver it to us. The store links lead to Apple's and Google's websites, which have their own cookie rules.

If one day we use tools that need your consent, we will ask you first and update this page.

NIME strictly prohibits any form of child sexual abuse and exploitation (CSAE) and any child sexual abuse material (CSAM).

What is prohibited

• Any content that depicts, encourages or facilitates the sexual abuse or exploitation of minors.
• Any attempt to groom a minor or involve them in inappropriate conversations or activities.
• Sharing, storing or sending child sexual abuse material in any form.
• Using NIME for the trafficking or exploitation of minors.

How we protect minors

• Adults only: NIME is for people aged 18 or over. Accounts of younger people are closed.
• Reports: every profile, party and Business can be reported from the app. Reports involving minors take priority.
• Enforcement: anyone involved in such activities is permanently banned from NIME and reported to the competent authorities.

Contact

To report a child safety issue, write to contact@nimegroup.com. If a child is in danger, contact the police immediately.